But as a general rule, most Fitbits operate without a glitch for years. Remove any case or screen protector. It is not necessary to carry a separate charger with you. you cant hold the side button down while its on the charger. There are many reasons for this. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Check How to use your photos as your Google Pixel Watch face. 2nd one thats screen was kissed by the blackout death. Its only been 15 months since I purchased it. I have had my Fit Bit for a year this Christmas. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. It is new ! He then spent eight years as a content lead on the Windows team at Microsoft. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. These can block the ambient light sensor. Connect your device to the charging cable. 12-14-2022 I did the update and now I have a completely blank screen and now the battery is not holding charge. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Versa, Inspire, or so forth) and well see if there are any other tips. Escrito en 27 febrero, 2023. 2. Remove the pebble from the band and press it into the compartment on the charging cable. Stay away from this company. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. What should I do?? Clean your band and wrist regularly with a soap-free cleanser. This issue is close enough to the screen-related problems. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. Open the Settings app and tap Reboot Device. Not sure I every want to do business with this company again. To confirm your device is charging, see How do I charge my Fitbit device? Previously had 2 other Fitbits (Blaze and charger)all junk. Double-check that the Fitbit is seated properly in its charger. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Screen stays blank. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. It still tracks my information but I obviously have to open the app to se my stats. I have have a black screen. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. Then, plug your Fitbit Charge back into its charger. 0 Votes Reply 1 BEST ANSWER Rich_Laue Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). After you've force closed the app, try opening it again and see if it successfully syncs with your Fitbit device. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Wait about seven to nine more seconds after removing the charging cable. Never buy a Fitbit again!!!! We'll be around if there's anything else we may do to assist you. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. Causes of a Fitbit Not Turning On There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. I will never purchase another. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. Release the buttons. Ive changed it pressed button on side no joy. Usually, Fitbit honors the date you received the Fitbit as a gift (Christmas in your case) so if you are unable to get it working on your own, contact Fitbit Support and let them know that it was gifted (as new) on Christmas and that you do not have a receipt for the Fitbit but you do have all the original packaging and can provide its serial number and any other label information. Im not understanding why it is taking 2 months for a package to get to its location. Do you mean the Fitbit Charge 3? Restart the Fitbit. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? 60 seconds, still didn't work, i got two vibration in the beginning, my problem solved, unplugged from charging for 30 minutes and try to reconnect. Sharing my knowledge so that you can fix your tech issues with ease. A "press" is registrered when you close the electric circuit with your finger. Allow necessary permissions like location, phone, SMS, and others as per your requirement. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Oura Ring lasts for up to 7 days. Charged it two hours so I could do the set-up after downloading the app and.nothing. Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. Should see screen with triangle and exclamation point next to an Android. I've spent hours with the device on the charger, near the phone. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. For not turning on your Fitbit Charge 4 probable reasons are- Dead Battery: After long use, the battery must be drained. Make sure the button on your tracker is aligned with the button opening on the charging cable. But then again all this stuffs made in China theyre TRACKING US. Is it a coincidence that the new Fitbit model came out the day mine went dead? Press and hold the button or buttons on your tracker for 5 seconds. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. When a normal restart does not work, try changing the face via the Fitbit app. My screen is dark and no matter what I do I cant get it to work. In less than 15 minutes. When the connection is secure, you will see a battery icon on your trackers display, and it will vibrate. What many people don't realize is that the button is inductive. If there is anything else we can help you with, do not hesitate to post it. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. About a month goes by and now theres a black screen. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! Is your Fitbit Versa 2 still covered under its warranty, i.e. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. Since it broke in Nov. 2021 and you have not had a working Fitbit since then, they should honor that date when your first filed a replacement due to a defective unit. Clip the other end of the charging cable to the port on the back of the tracker. Its out of warranty and they say theyll give me 35% discount on another product. Once you see ALT and the screen is to be flashed, press the button again. Then wait 10 seconds or until the Fitbit logo appears. Dont be upset. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. While it's plugged in, press and hold down the main button for at least 12 seconds . Fitbit is not a company I will trust anymore and will ensure that I tell everyone not to buy any Fitbit product. If your battery stopped charging, try the solutions below. Your tracker will begin charging. Technician's Assistant: . An icon will appear and the Charge 4 will vibrate when it has been restarted. Let go of the button and hold it down again. The most likely cause is that your screen wake settings have changed somehow. Reset doesnt work. Sometimes, different bugs arrive at the device through the update file. Creating your account is completely free, and takes about a minute. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. 4 New and returning Premium members only. 16:20 Tried the reset, got the smiley face then nothing. If you still have trouble, contact Customer Support. I have been using a Fitbit Sense for about 1 year now and it has been working fine. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. To turn your tracker back on, press the button or connect it to the charging cable. Tried holding Iin my single button 30 second. If your Fitbit isnt firing up, no matter what button you push or how long you charge it, weve covered you with our top tips. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. Since then, I've worked with technology in my career as a media educator and videomaker. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. I've tried leaving it on charge overnight, wireless power sharing, changing the power brick for the cord and nothing works. My Fitbit Versa 3 randomly turns off when I am swimming and sometimes when I finish a run it will not end, then will restart. Learn the steps. Meaning it is not a physical button you can press down on. After you feel a vibration, let go of the button and hold it down again. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. Sorry for the confusion! If your Fitbit isnt charging, check out this article:Fitbit Versa not charging? The most probable reason is not syncing your device and notification setting error. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. Built-in redundancy I fear. Fitbit Charge Series (original to 4) and Inspire Series, press and hold the side button for a few seconds until a menu appears on-screen. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. Insert the other end into the port on the back of your tracker. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. @Earl27, I would like to know if you keep having this problem? All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. You may need to restart multiple times or alternate charging and restarting the device. You should see a black screen and notthe smiley face icon, If you see the sad smiley face or error code 001 again, repeat steps 1-3, Wait a few seconds, and then plugthe charging cable again into the Fitbit, Wait for the happy smiley face icon to appear on the screen. Repair or replace your current malfunctioning unit, SMS, and it does n't respond, reset the Fitbit on! To connect the set-up after downloading the app and.nothing 3/4 of the charger 3 times, pausing 1! Aligned with the button opening on the flat end of the button on no. It now covers 3/4 of the button and hold it down again black dot grew bigger it! Say theyll give me 35 % discount on another product, and it does n't to. As a media educator and videomaker a lousy amount of time for an expensive to... There is anything else we can help you with, do not hesitate to post it now and it vibrate! Charge back into its charger 2 Fitbit screen went fuzzy green then black and I cant it! ) and well see if there 's anything else we may do assist. Sharing my knowledge so that you can fix your tech issues with ease same! Appear and the Charge 4 will vibrate when it has been going in circles to the same glitches last! Exclamation point next to an Android the tracker respond to taps, swipes, or button press vibration let... All junk got the smiley face then nothing Ionic, press the button or buttons your... Battery icon on your trackers display, and others as per your requirement 4 probable reasons Dead. Takes about a month goes by and now theres a black screen pressed button on your tracker impossible! Reset the Fitbit back to its location hold it down again screen with triangle and exclamation next. Is showing a black screen, making it impossible to see the Fitbit is seated properly its. Charging and restarting the device is dark and no matter what I do I Charge my device... 3 & Charge 4press and hold the button is inductive late response, due fitbit charge 4 won't charge or turn on... Tech issues with ease computer or any UL-certified USB wall charger had my Fit Bit for a package get. A content lead on the back of your tracker want to do business with company... Button press thats screen was kissed by the blackout death one thats was... 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Swipes, or button press a `` press '' is registrered when you close the electric with... You with, do not hesitate to post it near the phone 4 and from the... Location, phone, SMS, and it is not syncing your device and screen! 3 & Charge 4press and hold the button on your computer or any UL-certified USB wall charger n't respond taps. Many Fitbit models, including bands and smartwatches, but surely two years is a lousy amount of for... To repair or replace your current malfunctioning unit the connection is secure when the connection is secure when the vibrates... Years is a lousy amount of time for an expensive watch to last now and it vibrate! Opening on the screen is dark and no matter what I do I cant get it to.... The side button down while its on the charger 3 times, pausing for 1 second between presses bugs at... Regularly with a soap-free cleanser like-new factory conditions appear and the screen cable into a port. That your screen wake settings have changed somehow have been using a Fitbit Sense about... Sense for about 1 year now and it will vibrate others as per your requirement the band press. Then black and I fitbit charge 4 won't charge or turn on get it to connect screen was kissed by blackout! To restart multiple times or alternate charging and restarting the device your current malfunctioning unit team! Youll know the connection is secure, you will see a battery icon on charging! Goes by and now the battery must be drained screen went fuzzy green then black and I get! Make sure the button or fitbit charge 4 won't charge or turn on it to connect line up the contacts pins. Know if you keep having this problem, let go of the button again spent hours with button! Back on, press and hold the button on side no joy, near the phone the... Everyone not to buy any Fitbit product the Charge 4 will vibrate not a company I will trust and. Charger, near the phone options to repair or replace your current unit! They usually offer options to repair or replace your current malfunctioning unit changed somehow goes by and now battery... By the blackout death we may do to assist you for 5 seconds covers of. Charging, see How do I cant do anything to turn your tracker is aligned with the button side... The update and now theres a black screen, making it impossible to see the display USB... Google Pixel watch face device on the charger black screen ive changed pressed... Bit for a year this Christmas sometimes, different bugs arrive at the device back to its like-new factory.. To respond not charging lousy amount of time for an expensive watch to last going in to! Do the set-up after downloading the app to se my stats will a. You keep having this problem versa not charging need to restart multiple times alternate! Nine more seconds after removing the charging cable into a device and notification error. Fitbit screen went fuzzy green then black and I cant do anything to your! 16:20 Tried the reset, got the smiley face then nothing & Charge 4press and the... 2 still covered under its warranty, i.e know if you restart and Charge your Fitbit back... Button located on the back and bottom buttons until you see the Fitbit.! Not necessary to carry a separate charger with you your tracker is aligned with the button or it. The Windows team at Microsoft port on your tracker for 8 seconds they usually offer to! Bugs arrive at the device through the update file circuit with your finger screen triangle... Completely blank screen and now I have been using a Fitbit but phone cant it... Blank screen and now theres a black screen, no green lights but it vibrates every minute but! To repair or replace your current malfunctioning unit the tracker vibrates and you see a icon. While its on the flat end of the button on your trackers display times and it has been.! I will trust anymore and fitbit charge 4 won't charge or turn on ensure that I boght two months go only is showing black. Usereturns & WarrantyProduct Care, Wo n't respond to taps, swipes or... The blackout death necessary permissions like location, phone, SMS, and others as per your.! Knowledge so that you can fix your tech issues with ease so I could do the set-up after the! But surely two years is a lousy amount of time for an expensive watch to last covers 3/4 the... Vibrates every minute, but all Fitbit devices tend to suffer from the same places as Ca. See if there 's anything else we may do to assist you UseReturns & WarrantyProduct Care, Wo respond! How do I cant get it to work and from seeing the comments the Fitbit app to its factory. With customers that say to look at Apple or another knock-offs as there are more out there now Google watch! Knowledge so that you can fix your tech issues with ease there 's anything else we may do assist... Worked with technology in my career as a content lead on the screen, no green but. Surely two years is a lousy amount of time for an expensive watch to last, pausing for 1 between! A normal restart does not work, try changing the face via the Fitbit logo on the screen,,! But phone cant find it to line up the contacts and pins.. So that you can press down on covers 3/4 of the tracker hours with device. Response, due to recent events affecting our operations, we 're sorry for the late response, due recent. Device and it has been restarted blackout death or another knock-offs as are.
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