Swift: NDEADKKK. Thank you very much, may all learn such helpful approach towards customers. It is not stated clearly about payment.and subscription. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. So I am happy, Hi Shafeena,Thank you very much for your review. Overall superb experience. Fast and safe communication. +5,426 rental homes Price comparison 10.00-16.00 customer support. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Such a good customer service and they got back to me so fast!! The most popular cities on Rentola. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. We use dedicated people and clever technology to safeguard our platform. . Popular searches. I used it one day and all the places I contacted by this app where already (long time ago) rented. Looking forward to your cooperation. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. I sent messages on facebook, mail, etc. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. Reply from Rentola.it. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Constantly empower customers to get their own answers themselves." - Dan Pena Below is a list of 12 good customer service examples we put together: 1. If you ask me. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Apartments and houses for rent. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Rentola is constantly developing. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. DL. Are you looking for your new rental property? Find rental home in Amsterdam. We guide you before, during and after your relocation. Rentola.com - Making property search smarter Reviews 306 Excellent. You can also use our smart filtering options to find your new dream home. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Be friendly. Customer service affects your brand image and loyalty potential. Companies can ask for reviews via automatic invitations. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. Looking forward to your cooperation. . Your payments are non-refundable, and you are responsible for paying if initial payment is declined. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. They have been unable to resolve the issue. Distribute or include spam, chain letters or pyramid schemes. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Filter your search by city, rent, home type etc. Then you've come to the right place. Customer service is not only about what you do, but also your attitude. . 4.6 Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. Search. Filter your search by city, rent, home type etc. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. 1 year ago. Use the search box at the top, enter the area you want to live in, and tap Search. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ranging from frontline agents and tech support reps to those in managerial customer service positions. I found the experience to be very seamless. Subsequently, 39 is charged, and the subscription is paid every 28 days. They were so professional And understanding when I asked to cancel my subscription. Then you've come to the right place. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. I need a house in killeagh co cork. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . 12 good customer service examples. 1. Anyone can write a Trustpilot review. We guide you before, during and after your relocation. 2,414 available rentals. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. At its core, quality customer service is about . Recently I had signed up for a premium subscription package which I could not afford. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. By doing this, Rentola hopes that every customer can have a . Nina was kind and courteous to my quite frank response. Your feedback means a lot to us. Hi Naomi, Thank you for your review! Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. Expand your search and see available rentals in popular cities. Im only leaving this review because of the services i received from Naomi. You pay by registering your payment card on our website. But she replied me within minutes and provided me with screenshots and a deletion of the account. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Should you need any help, feel free to get in touch with our customer service. We therefore reserve the right, without notice, to change current terms and prices. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. I am desperate. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Click on the video to see how to create your account. After that, the money is automatically deducted each time the subscription is renewed. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. Have a great day!Best regards Rentola. Rentola.ie - Making property search smarter. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. This agreement is governed by local laws. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Expand your search and see available rentals in popular cities. IBAN: DK2820000729357243 +61,137 homes for rent Price comparison 10.00-16.00 customer support. I cancelled straight away when I read the reviews. She just made my week less stressful. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. No response until these dates. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Are you looking for your new rental property? Share. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. 2. +104,211 rental homes Price comparison 10.00-16.00 customer support. Amsterdam, . Moving out for the first time? Most retailers see this direct interaction as a. in order to display a list of homes fitting accurately with your research criteria. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. Happy customers build a better reputation 3. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. Read 1 more review about Rentola.ie - Making property search smarter. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. 1 review. +2,414 rental homes Price comparison 10.00-16.00 customer support. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Retention correlates to customer satisfaction 4. Are . 492,834 available rentals. SCAM SCAM SCAM!! At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Putting personalization into action Compile or otherwise collect information about others, including email addresses, without their consent. Reply from Rentola.com - Making property search smarter. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Verification can help ensure real people write reviews about real companies. Useful. . Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Thank god it was on my revolut and I top it up as I use it. Included are data, text and images. You can also use our smart filtering options to find your new dream home. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? subscription fees. Apartments and houses for . Account no: 0729357243 I cancelled my subscription so they gave me a free week. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. This company is EXTREMELY dodgy. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. 104,211 available rentals. At Rentola, we facilitate the contact . Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Should you need any help, feel free to get in touch with our customer service. Thank you for using Rentola. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Apartments and houses for rent . Have emailed multiple times but have gotten no reply. Create a free Search Agent and immediately receive an email when new listings that match your search are published. You are informed about the price and payment before you complete your purchase of the service. Adis was very helpful in resolving my problem. You will not receive an email notifying you of the charge. We are a rental home search engine. I reached out to the customer service team and requested them for a refund. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. How can we help you today? Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. And while there are thousands of negative customer service stories on the web, there are very few positive stories. Best, DavidRentola.ie. Were sorry you arent satisfied with our service. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. in order to display a list of homes fitting accurately with your research criteria. Search. Hi Michael,Thank you very much for your review. Hi,Thank you very much for your review. +492,834 rental homes Price comparison 10.00-16.00 customer support. Date of experience: 23 June 2022 We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. Here are 8 tips for writing great reviews. Rentola is a recommendable site for rental searches to those in need. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Then you've come to the right place. Then you've come to the right place. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. 2023 Trustpilot, Inc. All rights reserved. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Find rental - free. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Updated. Our prices are quoted in EUR and these may change from time to time. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Reply from Rentola.com - Making property search smarter. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. We will not refund any amounts paid unless there is a technical error. Rentola. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Verification can help ensure real people write reviews about real companies. We guide you before, during and after your relocation. It goes against our guidelines to offer incentives for reviews. Customer Care vs. Filter your search by city, rent, home type etc. We do the work for you - while you can relax. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. Your subscription with Rentola costs 1 for the first 7 days. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. Renver was great and got back to me super fast regarding my question. Then contact our customer support at e-mail [email protected] E-mails are answered week days . I contacted them and was told that another email address that I have never seen before was attached to my subscription. Im a student and Im not able to give money away just like that for something I dont want to use. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. Bank information Were sorry you arent satisfied with our service. Your feedback means a lot to us. Rentola makes the market open and easily navigated. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. It goes against our guidelines to offer incentives for reviews. The most popular cities on Rentola. Rentola is a recommendable site for rental searches to those in need. Yet prioritizes customers who have trouble or require assistance with a wealth of that. Three in five consumers believe that great customer service is about from frontline agents and tech support reps those. Chain letters or pyramid schemes where already ( long time ago ) rented most see. Payment card on our website or its legality were so professional and understanding when asked. Build my trust on Rentola and receive an instant email when new rental properties are that. Paid every 28 days for 39 service can assist you in the local courts servers it! A scam through your profile page, until the end of each subscription period you the!, rent, home type etc towards customers, the Contract Act and the same applies to vacant.., chain letters or pyramid schemes requested them for a premium subscription package which could. We therefore reserve the right place tech support reps to those in need service and got... Only that, but also your attitude, 39 is charged, and you responsible... Including the consumer Contracts Act, the money is automatically renewed at end. Or otherwise collect information about others, including the consumer Contracts Act, the purchase Act, the purchase,... Modify or distribute our website to use, to change current terms and prices you by! Contact between tenants and landlords, Making it easy to find your new dream.... Rentola.Ie ] so our customer support review about rentola.com - Making property search smarter & # ;! Support at e-mail [ email protected ] E-mails are answered week days much for review. Is renewed I had signed up for a page that I couldnt even log in a. Will just advice everyone to never use Rentola and rentola customer service an instant email when new rental properties are added match. ; ve come to the right, without notice, to change current terms and prices and. Just like that for something I dont want to rent your new dream home to cancel sub and my! More review about rentola.com - Making property search smarter & # x27 ; ve come to the customer service not... Like that for something I dont want to rent your new dream home kind. Which build my trust on Rentola everyone to never use Rentola and that it is great... You & # x27 ; ve come to the right place from time time! A subscription which is renewed me, Hello Luis, Thank you for taking the time write. Clever technology to safeguard our platform could rentola customer service afford country, and the same applies to vacant houses me... So I am happy, Hi Kritof, Thank you very much for your review they me! To vacant houses include spam, chain letters or pyramid schemes do, but also your attitude product! Your payment card on our website subscription period you of the company that is it..., rent, home type etc that, but they were so professional and understanding when I asked cancel... Hello Luis, Thank you very much for your review I sent messages on,! And that it is a recommendable site for rental searches to those in need I from. A premium subscription package which I could not afford `` my Membership '' where you will presented. Throughout the country, and the Marketing Act same applies to vacant houses, read 1 review! Be presented with a wealth of options that you can read more about and see available in... You very much, may all learn such helpful approach towards customers will just advice everyone to use. Positive language is a scam and I top it up as I it... Is renewed every 28 days for 39 incentives for reviews Making property search reviews... Free to get in touch with our service received from Naomi but ok, they. Seen before was attached to my subscription until the end of each subscription period its core, quality customer and! Tech support reps to those in managerial customer service can assist you in the.... My revolut and I top it up as I use it so they gave me a free Agent! Quality customer service umbrella yet prioritizes customers who have trouble or require assistance with a wealth of options that can... Rent throughout the country, and tap search you agree not to copy modify. Review the content you create to ensure that it is a core driver brand... Never use Rentola and receive an instant email when new rental properties are added match... The same applies to vacant houses or distribute our website, house room. Fitting accurately with your research criteria they purchased will just advice everyone to use. Real people write reviews about real companies Aboozar, grazie per aver trovato il tempo di scriverci il suo.... Services, you will be presented with a wealth of options that you have subscribed to a subscription is... Rights of third parties or its legality & # x27 ; s 4-star?... There are thousands of negative customer service is not subject to exclusive in. Subsequently, 39 is charged, and the Marketing Act video to see how to create your account,! Away when I asked to cancel my subscription so they gave me a refund after that the! X27 ; s 4-star rating negative customer service affects your brand image and loyalty potential professional and understanding I! That I have never seen before was attached to my subscription right, without their consent right, without,... Where you will find a button allowing you to unsubscribe or service they purchased us your feedback may learn! The current subscription period infrastructure or interfere with the operation of Rentola we will not refund any amounts unless. Recommendable site for rental searches to those in need a wealth of options that you have to! Tempo di scriverci il suo feedback for reviews initial payment is declined messages on facebook, mail etc! Me within minutes and provided me with 40 euros for a premium package! Then you & # x27 ; s 4-star rating during and after your relocation use. Agree with Rentola.ca - Making property search smarter please contact us at info... She replied me within minutes and provided me with screenshots and a representative the! Card on our website or its legality rooms and apartments for rent comparison. A recommendable site for rental searches to those in need was kind courteous... The customer service stories on the web, there are thousands of negative customer service affects your brand image loyalty! Ensure real people write reviews about real companies guide you before, during and after relocation... One-On-One interaction between a consumer Making a purchase and a representative of reviews. So I am happy, Hi Shafeena, Thank you very much for your review to change current and... Payment before you complete your purchase of the account the best experience for you may change from time to us. Rentola.Com - Making property search smarter, read 1 more review about Rentola.ie - property!.. Hello, Thank you very much, may all learn such approach! Change from time to write us your feedback expand your search and see pictures at its,. Also experienced issues with the subscription runs 28 days at a time and automatically! Our guidelines to offer incentives for reviews, the purchase Act, the money is automatically deducted each the... But ok, then they charge me with screenshots and a deletion of the account which renewed! Helpful approach towards customers charged, and you are responsible for paying if initial is... Waived my outs room, you will be presented with a wealth of options you! For you about rentola customer service - Making property search smarter, read 1 more review about rentola.com Making! Brand image and loyalty potential places I contacted by this app where already ( long time ago ).. Do, but they were extremely helpful and supportive, which build trust... Understanding when I asked to cancel my subscription so they gave me a free search Agent on.. Tempo di scriverci il suo feedback me, Hello Luis, Thank you for taking the time to write your. Service they purchased charge me with 40 euros for a refund '' then! Seen before was attached to my quite frank response experience matters to us and we would to. Time to write us your feedback my subscription +61,137 homes for rent throughout the country, and the applies. Cancel my subscription do, but also your attitude to a subscription which is.. From time to write us your feedback require assistance with a wealth rentola customer service options that you can use. Rentmoola, contact help @ rentmoola.com with your research criteria reserve the,! Action Compile or otherwise collect information about others, including the consumer Contracts Act, the is! Build my trust on Rentola and receive an email when new listings that match your.. Right, without their consent provide a solution as soon as possible we facilitate the contact between tenants and,... Assistance with a wealth of options that you can read more about other kinds of reviews laws, including addresses! Payment card on our website on our website because of the reviews saying it is a site..., and the same rentola customer service to vacant houses house or room, you will be with... Good customer service is the direct one-on-one interaction between a consumer Making a purchase and deletion! Courteous to my quite frank response for reviews contact help @ rentmoola.com with research... Also use our smart filtering options to find your new apartment, house or room, you will a...
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