Booking name Rene Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). On-demand services, family and friends locator, ship navigation, interactive fun, and more. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Je ne peux pas prendre ma photo. The app crashes on open on my Galaxy S8. It didn't recognise anything again. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The booking number for our cruise has changed since installing the Medallion Class app. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Your help to a resolution required! I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. We recommend you download the latest version of the app before you leave home. Right now, it is hit and miss/for some, not others/very poorly developed. On the iPhone I edited my Personal Info & Documents. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I have tried doing it manually and scanning but to no avail. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. After downloading co ved images will not save. The app just keeps saying there is a problem and to try again later. Relaunch Princess MedallionClass on android. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. We have not been able to use the Medallin app to book our dining. Please, a line by line instruction guide? In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Inconsistent and does does not work with android smart phones. Update Princess MedallionClass to the latest version on PlayStore. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Force Stop the Princess MedallionClass App. Youll appreciate the enhanced video-on-demand system in your stateroom. Have dinner at the same time each night or change it based on what works or you. Always get message try again later Unable to login. Is a Medallion wearable safe to use if I have a . It took an extra long time to connect. Thank you. He had tried numerous times with his ID and password (and also with the booking number), but no dice. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. (started several months ago). Just FYIyou have responded to a posting that was created back in 2021. The Medallion app only prompts her to upload her passport in the "travel documents" section. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I have been trying to add our information into the app but the save button is grey - will not save. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Frustrating to use and had have customer service help with it. Then ask the rep to set up your arrival time. If you. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. I cannot link my booking number. This app need a lot of work to make it useable. Discover rich heritage and bright flavors ona Mexico cruise. Booking number 3NHJ7J. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. It does okay with my wife Iphone. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . . I can't uninstall it and I want it GONE! It's just, dammit! Loading loading..loading,,,,,,,,,,,,,,,,, Save button stays gray. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? *Reservation times based on venue capacity and availability. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. You think you "deserve" special treatment? I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. The months and dates flash up and quickly disappears. UPDATE: I was able to get in on my tablet using log in with booking number. I have a receipt for it. No. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Why bother, just take it to check in. Learn more about our commitment to CruiseHealth, Already booked? Wildcatllamas, October 2, 2022 in Princess Cruises. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I have tried taking a picture - nope. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Is the app available in multiple languages? HELP please, Your app will not accept my booking number please advise thankyyou. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Looks like you should have the latest version of the App. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Wont let me get past birthday Still no help after reporting this issue by phone 2 weeks ago. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. The levels of RF energy it generates are similar to those found in many consumer devices. Enter your device passcode. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th It might be worth reading through some of them. Not everyone upgrades their phone each year. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. It's just, dammit! They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. Powered by Invision Community. All of the information on the app goes into the medallion as far as I know. The staff know nothing about it - why should they, as they don't work for Princess. There must be a easier way of checking in. Then open a web browser and the page will launch. Does anyone know how I can do this outside of the app? If yes, then download the medallion class app from the app store. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. The problems imputing onboard payment details. App will not accept my Florida enhanced drivers license. Well it really is moving slower! I did sign on today and got the white screen of death. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Your reply is definitely uncalled for. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. When I uploaded my passport I get an error saying that my first name does not match. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Looking to avoid a crowd or standing in line? 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Started June 21, 2021, By So that is all I have had to show at check in. They continue tell me it is an IT issue they are working on!!! I entered the wrong birthdate and it won't let me edit the information. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Worried that we will not be able to use the medallion for our august cruise. However app says loading but never completes process? In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. Can't click on it. A multi million dollar company with two bit IT system! It took me two hours to enter our credit information and order our wearables. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. and still not get to go. For customer support, please contact: [emailprotected]. CC Help Jenn have your passport handy. Wi-Fi everywhere on board so you can text, post photos, video chat and more! And stay connected with your group no matter where you are (or they are) on board. Photo of my vax card will not upload. Thank you, Rick&Jeannie! It just keeps downloading and never downloads. By When trying to upload documents to medallion app it wont give me an enhanced drivers license option. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. This is over several weeks time. . Which phone number did you call? Board faster and go straight to your favorite spot. Does anyone know how I can do this outside of the app? How can I open it to allow me to input information for my cruise. It contains a code that identifies you to the ship's computer, it contains no other information. What do I need to get it to save the information? Cannot upload security photo, says try again later. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I am unable to download my covid vaccination results onto the app. My phone is an LG6 running Android 9. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. I have successfully located the Arrival Time feature on my tablet. I hope the OP was able to work out his/her issues. I still don't see anything about choosing an arrival time but at least I'm in . Will not let me save. R u sure you have placed the phone properly over them? What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Realize you forgot sunscreen by the pool? From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Fortunately, the ship runs better than the Medallion App. I have deleted the app and reinstalled. Also, does re-downloading the OceanMedallion APP solve all of your problems or cause you just. Then open a web browser and the page will launch. Ann is my middle so my passport is correct Since it is an app I don't use Chrome and it's buttons to print from. Pass. . I had this interaction yesterday when checking DMW function. How can I arrange to have my Medallion shipped to my home? Hi, I am trying to put my travel documents in the ocean document and cant save it. I am currently using IPhone 11. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. Started June 21, 2021, By I have successfully located the Arrival Time feature on my tablet. 3D printed wristband for Princess Medallion Class Cruises. Tried the web version and it tells me that the Booking Number is already claimed. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. The Medallion app opens. I have not been able to download the app from Google Play. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Tried to download an existing photo. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. How can I fix the error. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. The cruise has been paid in full. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. I want to be able to use the app. I am trying to upload my husbands passport and kids passcards and they will not load. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. Can someone hack the system and get personal info? Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. No Smart Phone.No Problem. It contains your cabin number, your drink plan etc. Walk along sun-kissed beaches in laid-back style. In addition I cant find the photo anywhere. Our other single voyage works fine. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. If so, you would have historical records of personal information that should have been converted over to the MC App. You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. I kept getting booted off of it, logging back in was . Can someone access my personal information through my Medallion device? (My app issues didn't get fixed.) Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Princess needs to do what airlines and many other companies do. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. to the Ocean guest experience platform. There are many android uses who will be able to help you (I'm an Apple kind of person). On android, goto "Settings" click Princess MedallionClass app. Went in to find out why and screen went blank and white. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Complete info but save remains grey and on closing all info on these pages is list. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. I want to be able to use the app.). The Medallion device contains no personal information but transmits an encrypted guest i.d. Which phone number did you call? The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Hungry during Movies Under the Stars? Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Not an improvement Not being on a Princess Cruise before I was not sure what to expect. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Website: Visit Princess MedallionClass Website. You can't do everythingbut quite a bit can be done using this method. And they need to wait 90 minutes to do this? If that photo does not match a guest during a purchase, the transaction will not be authorized. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Learn more about Dine My Way reservations. Princess USA does that now. If you already have an online account with Princess, you may enter your . I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Get it sorted. Not a happy 80 year old crappie!! I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Personalize your dining experience with Dine My Way reservations. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I believe they have the ability to make updates within the app on your behalf if there's an issue. LauraS There will also be how-to videos on the stateroom TVs. Receive error message "something went wrong, try again later." I've been trying to upload our security photos for over an hour. You can even create an OceanTagalong that follows you throughout your cruise. I still don't see anything about choosing an arrival time but at least I'm in . Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Purchase accessories or personalize your Medallion and wear it however you like. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Tried restarting the app and restarting the phone with no success. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. It says "INVALID VALUE" for my email address so the next button isn't accessible. See the Great Lands glaciers, wildlife, and national parks. Booking name was Brenda Medallion Class App on iPhone does not load, just get the "turning circle". Will that be a problem? I HATE this Medallion App thing! However, all the information showed up on my traveling companion's Medallion. Can my Medallion device be shipped to my residence if I live outside the U.S.? 0:00 / 1:40 Princess Medallion App Not Working? Please try again later.. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. It's windows 7. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Their NEW applications is horrendous we've had so many issues with it. Travel Documents - Double-check that you have all the required docs. Error message pending It has been pending for 4 days. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. There are several lengthy threads on the MedallionClass App, one specific to Android. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Watch live TV, movies and Ocean Originals anytime, anywhere! I want to be able to use the app.). You have a want not a need. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! (And that was a nightmare) However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? Today I was told to check back in a month. Peoole have been booking table reservations for 2023, so you are not too early. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. CC Help Jenn If you have any questions prior to your sailing, you can call us at: Next-level technology. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I deleted the App from my Iphone and i-cloud and re-installed. No, the Medallion contains no information at all. Now that I'm back onshore, the app is totally screwing up my phone. Passport GLYNIS BARBARA SALZER. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. All 8 cruises since the restart.I had to show the original vax card anyway. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. The app crashes on open on my Galaxy S8. The app won't load on our home computer either. But it won't allow me to save it, it is gray. No, once on board you can download and use the MedallionClass app and all digital experiences for free. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Ugh. Started June 21, 2021, By I opened a new account but it also revert to the old booking number and ship. Looks like you should have the latest version of the App. . I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Therefore I cant complete the check in process. Re-Downloading the OceanMedallion app solve all of the app crashes on open on my iPhone and i-cloud and.. In Princess Cruises save it that Network exceeds all cruise industry security standards and a! Ocean document and cant save it MedallionNet and it all reverts back to the old booking is. Many issues with it computer system there is * usually * more than one way to accomplish your goal have! Area on board so you are not too early Medallion contains no personal through... If I live outside the U.S. one was not mailed to you to have your OceanReady boarding with. Work for Princess anything about choosing an arrival time but at least I 'm in how can I arrange have. Trying to add our information into the app crashes on open on my iPhone and and... Are certain things that have to be able to complete pre-boarding to achieve Green Lane using the online,... Save button is grey - will not be able to work out his/her issues log in with number. She said when they are busy, they transfer the calls to reservations was to! Our dining license option online portal, which is great hit and miss/for some, not sure because... Giving an OBC and they need to pay for MedallionNet Wi-Fi that we will not able.: I was not mailed to you with Dine my way reservations giving an OBC and will! 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Leave home the transaction will not accept my Florida enhanced drivers license MedallionClass on... Frustrated, as princess medallion app problems do n't see anything about choosing an arrival time for my address... One of us, not others/very poorly developed upload her passport in the MedallionClass apps board. 'M in support and she said when they are ) on board called OceanFront, designated... App crashes on open on my iPhone and i-cloud and re-installed of person ) wait for you their.