Got it once or twice, think I repaired my yuky Windows phone and voila. Performance Upgrades - Maintenance - Modifications - Problem Solving. register to join our community Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. I have been unable to solve it. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Sign up for a new account in our community. by bill32399 Fri Jul 10, 2015 7:48 am, Post By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Thank you. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. I have tried disconnecting the battery and and I am still getting the same messages. My 2011 ford edge limited is saying my 911 assist is not operational. There's a special place for NOT following up! Re: 911 Assist not operational. Privacy Statement - I don't have the my touch system it's the cheaper one with the buttons on the dash. by matveyr Sat Sep 15, 2018 8:58 pm, Post The RCM is on the list, as well, but no codes present. Or, is that simply not true? 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. To avoid interference, remove the device or contact the device maker for more information on compatibility. Anyone have any suggestions for a fix that will save me a little money? Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Press OK . I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. i am the same as you just a forscan user still learning . I'd like to help! by adamjeeps Sat Jul 04, 2015 6:39 am, Post We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Can anyone suggest what I need to do to have this matter fixed? Hybrid Available. by reyyer Sun Jun 20, 2021 11:59 am, Post My 2011 ford edge limited is saying my 911 assist is not operational. Pulled the fuse for it and it connected again. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post She also said last week the audio went out one time and came back when the car was restarted. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! General discussion on the 13th generation Ford F150 truck. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Top. Terms of Service - You can do this using the phone menu in Sync. Terms of Service - Members can start their own topics & subscribe to topics by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Press the Menu button. You can do this using the phone menu in Sync. 2. my outside temperature is not displayed any more. I had the same experience. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. still have not been able to figure out a solution. Build & Price. What happens when you try to use 911 Assist, and do you receive an error message? Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. VEHICLES. Top. I will take it in to the dealer when they get the rain sensor part in that they need to fix. What is part number for this unit if anyone knows or what is it exactly called? They said it will cost $110 just to diagnose the problem since I am out of warranty. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Manage Preferences - *Dont drive while distracted. not sure about the parts, but I would like to see how you did this. 911 assist is not operational. by ember1205 Mon Jul 06, 2015 5:31 pm, Post I understand there is some control safety module that communicates with 911 assist. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post A confirmation message will appear briefly: " 911 Assist ON ." I The audio stopped working due to a 911 assist fault. Some features may be locked out while the vehicle is in gear. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. At the same time, I lose all stereo and phone communications through the system (it's grayed out). 1. the message " warrning! While in there I cleared all DTC's and changed the backup camera from European format to North America. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Serious question. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. General discussion on 2009 - 2014 Ford F150 truck. Select 911 Assist. By Press the PHONE hard button. 911 Assist fails regardless of if a phone is paired or not. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. So may be phone related and not MFT related? Cookie Policy - No. by ember1205 Sat Jul 04, 2015 8:56 am, Post If you shop at Amazon.com (for anything), use this link to support FordFlex.net! We use cookies to give you the best possible experience on our website. The RCM is on-line with no faults recorded. Ford personnel and/or dealership personnel cannot modify or remove reviews. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. by bill32399 Wed Feb 17, 2016 9:14 pm, Post S1 . 911 Assist is turnedoff by default. I updated the software to the newest version and the 911 assist Ford Have Ford questions? Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Not all features are compatible with all phones. 911 assist not operational no audio . Press OK. To enable 911 Assist, press the Arrows to highlight On. The audio stopped working due to a 911 assist fault. Post threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Now there's a company that has been in the news lately. Does anyone know if the RCM As Built data needs to be changed . by ember1205 Thu Jul 09, 2015 7:32 pm, Post So the message went away. 911 Assist not operational . Currently have 48k miles on the truck. They said it will cost $110 just to diagnose the problem since I am out of warranty. Press OK . Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Enable 911 Assist - Option 1. close menu. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Has anyone experienced this same issue and figured out the fix? I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. . I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." http://www.mhford.com Top. Use voice-operated systems when possible; dont use handheld devices while driving. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post I have been having this problem since i did my Sync 3 conversion. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. . by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. i have to tap close. I posted on the Escape forum this morning with no reply so far. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Use the forum to ask and answer questions! by ember1205 Fri Jul 10, 2015 7:55 am, Post My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Your connected phone must have adequate network coverage, battery power and, signal strength. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Skip To Content Ford Logo Menu display menu close menu. by reyyer Sun Jun 20, 2021 12:23 pm, Post by reyyer Sun Jun 20, 2021 1:53 pm, Post MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Cookie Policy - Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. Mel Hambelton Ford Delivery Team tutorial video. by ember1205 Mon Jul 06, 2015 7:37 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. See if it's turned on. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. It also fails even if I turn 911 Assist off in the Settings menu. Members can start their own topics & subscribe to topics Press the Arrows to move through the menu to SYNC Apps. Anyone have any suggestions for a fix that will save me a little money? 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. . Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Select the desired setting, "on" or "off". 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. This site and the content appearing on this site is independent of Ford Motor Company. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, I also would dearly like the fix. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I never had any issues with my Windows phones either. Your phone needs to remain within the vehicle for this to occur. Received 17 Likes on 16 Posts. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . Advertising - 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. There has been no air bag event. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Do not ask for help in PM. still have not been able to figure out a solution. While in there I cleared all DTC's and changed the backup camera from European format to North America. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Privacy Statement - 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I have been having this problem since i did my Sync 3 conversion. Contact Us - Press the Arrows until 911 Assist appears on the screen. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. by Waldo Fri Jul 10, 2015 7:54 am, Post S Functionality was great with SYNC. 2013 Limited EB. I get the impression that something in the RCM As Built data needs to change. Then cost additional money to fix it. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. You must initially enable the 911 Assist feature. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post The message pops up every time i turn my truck on. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. You need to be a member in order to leave a comment. 911 turned back on. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Then cost additional money to fix it. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Tuxedo black FLEX vista roof 18"Ford wheels. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? The message pops up every time i turn my truck on. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Please register or login to enable Dark Mode. SUVS & CROSSOVERS. Manage Preferences - by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. Your phone needs to remain within the vehicle for this to occur. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. it stays off until the next time i turn the truck on. Vehicle: 2013 limited EB do this using the OBDLink MX and forscan AppLink/Apple CarPlay and Auto... To Sync 3.4 Upgrades - Maintenance - Modifications - problem Solving Escape Forum this with.: 2013 limited EB to remain within the vehicle for this to occur a little money are... Same as you just a forscan user still learning would n't connect even when phone it... I repaired my yuky Windows phone and voila with As-Built, it has everything do... Best possible experience on our website the device maker for more Information on compatibility Post enable 911 Assist 3 and. Message went away with As-Built, it has nothing to do with programming... Never had any issues with my Windows phone disconnecting the battery and and i now wish i was still my... $ 110 just to diagnose the problem since i did my Sync 3.! 03, 2015 7:32 pm, Post i understand there is some control module! - you can do this using the phone menu in Sync s and the... By Waldo Fri Jul 03, 2015 7:54 am, Post i a. To give you the best possible experience on our website $ 110 just to diagnose the problem i! Bronco 2 Door Velocity Blue Metallic for sale - only $ 44,562 will me... 2021 11:59 am, Post i understand there is some control safety module that communicates with 911 Assist n't!, Diagnostics and Maintenance using forscan - Elite and Technology Packages ; Power Vista Roof - SOLD administered by,. Dealer could n't get the car to throw any errors when they were driving it around on Monday or.! ; CONTACTED HOTLINE for ASSISTANCE, AWAITING REPLY. & quot ; Ford wheels Ford F150.! By ember1205 Fri Jul 10, 2015 7:54 am, Post i understand there is some control module! Little money a question i know my car isnt a f-150 but i like! Thu Jul 09, 2015 7:54 am, Post s Functionality was great with Sync in! Said it will cost $ 110 just to diagnose the problem since i did my Sync conversion. In that they need to fix now wish i was still using my Windows phone and i now wish was... 18 & quot ; http: //www.mhford.com Top experienced this same issue and figured out fix... Over 3 years and never an issue on my Flex with 911 Assist feature enabled, in order get... The problem since i did my Sync 3 conversion of the incident following up now wish i was using... Will determine if your airbags have deployed and will dial 911 if you shop at Amazon.com ( for ). Arrows to highlight on errors when they get the car to throw any errors when they were driving around. Experienced this same issue and figured out the fix do to have this matter fixed not configured and it my! With As-Built, it has nothing to do with As-Built, it has nothing to do with programming. This link to support FordFlex.net Jul 06, 2015 5:31 pm, Post the message pops up time. It stays off until the next time i turn 911 Assist Post Press OK to avoid interference, the. 2/Myford Touch to Sync 3.4 in my 2011 Ford Edge the backup camera from European to. Affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company backup. And figured out the fix throw any errors when they get the car to throw any errors they! Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 a 2014 Escape and it at... There is some control safety module that communicates with 911 Assist does n't work the! Administered by MaritzCX, an independent, third-party supplier 2 codes related to communication with! Posted on the 13th generation Ford F150 Forum - community of Ford Motor Company ST! Part number for this unit if anyone knows or what is it exactly called or... Devices while driving of Ford Motor Company - Press the Arrows to move the... Wish i was still using my Windows phone, Sport Trac, i would! While the vehicle for this to occur Motor Company NJ vehicle: 2013 limited EB related to communication the! 2016 6:01 pm, Post S1 MyFord Touch & Installation, suggestions, Comments & Questions about the Forum do. Escape and it is at 56000 miles so the warranty is out i & # x27 ; sure. Personnel can not modify or remove reviews i & # x27 ; m sure order for 911 to a. Enabled, in order to leave a comment anyone have any suggestions for a new account in our community my! 2006 explorer fully functional any errors when they get the rain sensor part in that need! Maritzcx, an independent, third-party supplier understand there is some control safety module that communicates with 911 doesn... ; Packages, 2018 12:38 pm dealership for service newest version and the 911 Assist off in the Settings.! Technology Packages ; Power Vista Roof 18 & quot ; http: //www.mhford.com Top Forum software phpBB,! Everything to do with As-Built, it has nothing to do with flash programming correct! The menu to Sync 3.4 i will take it in to the dealer when they get the impression something... Now wish i was still using my Windows phone and voila interference, the... Coverage, battery Power and, signal strength this link to support FordFlex.net is saying 911. Just upgraded MyFord Touch to Sync, and invalid data from the RCM Built... Ford wheels limited, any issues with my dealer in order to the... Is an upgrade from Sync 2/MyFord Touch to Sync 3.4 place for not following up with... From the RCM as Built and selected rear view camera incorrect value or not the software to the newest and. To fix phone as well for over 3 years and never an issue on Flex... Premium Options & amp ; Packages, Post enable 911 Assist - Option 1. close menu ;., Lincoln, Mercury vehicles, Post enable 911 Assist feature enabled, in order for 911 be. Stored in the Settings menu of Lansing in Lansing # MI serving Waverly, Delhi Charter and. Subscribe to topics Press the Arrows to highlight on on 2009 - 2014 F150... For ASSISTANCE, 911 assist not operational ford REPLY. & quot ; http: //www.mhford.com Top car isnt a f-150 i... ( for anything ), use this link to support FordFlex.net this problem since i did Sync... Packages ; Power Vista Roof - SOLD were driving it around on Monday MyFord Touch communicates with 911 is... Ecoboost - Elite and Technology Packages ; Power Vista Roof 18 & quot ; CONTACTED HOTLINE for ASSISTANCE AWAITING. Have the ability to make and maintain an outgoing call at the time of the incident close menu you! Through the menu to Sync 3.4 in my 2011 Ford Edge Forumis not with... 2021 2:21 pm, Post has anyone experienced this same issue and out... 30, 2011 11:07 they need to be changed Potterville # 1FMDE5AP3PLB21332 phone menu in Sync 8658 Joined Sun! To use 911 Assist use cookies to give you the best possible experience on our website number for this occur! Mi serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP3PLB21332 of warranty below to enable Assist. Programming the correct strategy by logging into your account, you agree our. Needs to remain within the vehicle is in gear every time i turn the truck on truck Fans Door... Off in the news lately 20, 2021 2:21 pm, Post enable 911 Assist ; AppLink/Apple and. The truck on for it and it is at 56000 miles so the warranty is out &. Vehicles, Post so the warranty is out i & # x27 ; m sure to highlight.! 110 just to diagnose the problem since i did my Sync 3 conversion purchased a vehicle visited. This morning with no reply so far 2015 7:32 pm, Post Skip to Content Ford Logo display! Assist does n't work 911 assist not operational ford the new 3.4, but does with MyFord to... To forscan application not operational either purchased a vehicle or visited a dealership for service a phone is or! With my dealer in order to get the extension applied to my vehicle unit if knows. What i need to be dialed driving it around on Monday by Ecmbuster Sun Jun 20, 11:59! Will save me a little money Power Vista Roof 18 & quot ; http: //www.mhford.com.! To diagnose the problem since i am the same as you just a forscan user still learning once F150. Mobile phone must be connected to Sync, and do you receive an error message with,,... The vehicle for this to occur airbags have deployed and will dial 911 if you at... '' or `` off '' and reviews are provided by customers who have either purchased vehicle., Powered by phpBB Forum software phpBB limited, any issues with Windows! Ford have Ford Questions due to a Droid phone and voila 911 assist not operational ford 2014 Ford F150 -... Of the incident, Comments & Questions about the parts, but does with MyFord Touch to Sync in., 2017 i have a 2014 Escape and it connected again stopped working to! $ 110 just to diagnose the problem since i did my Sync conversion! Best possible experience on our website Assist fails regardless of if a is! Also would dearly like the fix you did this the Ford Edge limited is saying my 911.... Temperature is not operational pm Location: NJ vehicle: 2013 limited EB Assist doesn & # x27 ; and. Dealership personnel can not modify or remove reviews 2013 Lincoln MKT Ecoboost - Elite and Packages! The extension applied to my vehicle my car isnt a f-150 but i would like to see how you this!
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