If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Resolute may be reached telephonically at (800) 776-6060. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. 3. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Securus Technologies or other "Jail Facility Phone Providers". When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. You are responsible for maintaining the confidentiality of your username, password and account information. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Name of the facility from which the account holder is receiving calls. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a How Arbitration Works. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? The Contact Center is open seven days a week 24 hours per day. Just like our previous call platform, we provide you with a . These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. What do I need to do to link my JPay account to a Securus account? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies Securus Technologies is a U.S.-based communication provider for incarcerated persons. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. You may not create any derivative work of our website or our Products. For refunds or more information . You agree not to use anyone elses account at any time without the permission of the account holder. How can I access and use Securus eMessaging? Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Law Firm and Lawyer Communications Privatization. Your Customer Agreement also means you agree to receive periodic email communications from us. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). transacciones recurrentes, todos los pagos se efectuarn en dlares What happens if I stop paying for the tablet? Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. crdito para los pagos recurrentes. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. Any third-party product and service marks contained on our website are the trademarks of their respective owners. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. We take safeguarding your personal information seriously. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. For Securus Text Connect, you can send messages by using the Securus Mobile App. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Our ability to continue to provide our Products to you depends on receiving reliable information from you. We will, however, always post the changed terms on our website. In those cases, neither we nor the correctional facility will be responsible to you. We may initiate the closing of a Direct Bill account due to fraudulent account activity. How can an Incarcerated Individual get a refund from an Securus Debit Account? Can I get a refund if I make a deposit to a Securus Debit account? We help family and friends of incarcerated individuals. The Fee may vary by facility. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? 2. Are you sure you want to end this chat with the Online Assistant? The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Este Acuerdo est cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Informal Dispute Resolution. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. Eligibility and credit limits are determined through the credit check. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Policy violation User is under the age of 18. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Message and data rates with your mobile phone carrier may apply. We offer you a range of communications and payments products and services. Your access to any other website linked to our website is at your own risk. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Shipping and handling costs are included in the purchase price of the Tablet. To opt-out of any particular Notification Alert, text the word STOP to 77929. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Please read them carefully. Alaska and TDCJ customers have 365 days to request a refund. What can I do? Our Securus Debit Product is an incarcerated individual-owned prepaid services account. When we provide spare parts, those spare parts may be new or reconditioned. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. 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